Privacy Policy

1. General

Cresco Cloud FZCO ("Cresco Cloud FZCO" or "we" or "us" or "our") respects the privacy of everyone ("Sites' visitor" "user" or "you") that uses our website at https://www.tbhmusic.com/, as well as other device or online applications related or connected thereto (collectively, the "Sites").

The following Cresco Cloud FZCO Privacy Notice ("Privacy Notice") is designed to inform you, as a user of the Sites, about the types of personal information that Cresco Cloud FZCO may gather about or collect from you in connection with your use of the Sites. It also is intended to explain the conditions under which Cresco Cloud FZCO uses and discloses that personal information, and your rights in relation to that personal information.

The Sites are hosted in the UAE and are subject to UAE law. If you are accessing our Sites from other jurisdictions, please be advised that you are transferring your personal information to us in the UAE, and by using our Sites, you are agreeing to that transfer and use of your personal information in accordance with this Privacy Notice. You also agree to abide by the applicable laws of the UAE concerning your use of the Sites and your agreements with us. If your use of the Sites would be unlawful in your jurisdiction, please do not use the Sites.

Company Information:
Cresco Cloud FZCO is operated under license no. 54131
Cresco Cloud FZCO
Business address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: [email protected]

2. How We Collect and Use Your Personal Information

Cresco Cloud FZCO gathers personal information from users of the Sites. When you browse our Sites, subscribe to our services or contact us through various social or web forms you are voluntarily sharing personal information with us. This personal information also includes various data that we collect automatically, such as the user’s Internet Protocol (IP) address, operating system, browser type, and the locations of the Sites the user views right before arriving at, while navigating, and immediately after leaving the Sites.

Cresco Cloud FZCO may analyze various mentioned personal information gathered from or about users to help Cresco Cloud FZCO better understand how the Sites are used and how to make them better. By identifying patterns and trends in usage, Cresco Cloud FZCO is able to better design the Sites to improve users’ experiences, both in terms of content and ease of use. From time to time, Cresco Cloud FZCO may also release anonymized information gathered from the users in the aggregate, such as by publishing a report on trends in the usage of the Sites.

3. Do We Use Cookies?

A “Cookie” is a string of information which assigns you a unique identification that a website stores on a user’s computer, and that the user’s browser provides to the website each time the user submits a query to the website. We use cookies on the Sites to keep track of services you have used, to record registration information regarding your login name and password, to record your user preferences, to keep you logged into the Sites, and to facilitate purchase procedures.

Cresco Cloud FZCO currently uses the following cookies on the Sites:

  • Strictly Necessary Cookies: Cookies that allow functionality of the website and all rendered services to clients / potential clients.
  • Performance Cookies: Performance and analytics cookies to improve website performance and optimize user experience.
  • Functional Cookies: User authentication cookies, session cookies, language preference cookies, shopping cart cookies, form autofill cookies, user interface customization cookies, notification cookies, media player cookies, load balancing cookies, time zone cookies, and others.
  • Targeting or Advertising Cookies: Social media marketing cookies, third-party ad services cookies, remarketing cookies, Google Ads cookies, and others.

Sites’ users who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before accessing the Sites, with the understanding that certain features of the Sites may not function properly without the aid of cookies. Sites’ users who refuse cookies assume all responsibility for any resulting loss of functionality.

3. Cookies Used on the Sites

Cresco Cloud FZCO currently uses the following cookies on the Sites:

  • Strictly Necessary Cookies: Cookies that allow functionality of the website and all rendered services to clients / potential clients.
  • Performance Cookies: Performance and analytics cookies to improve website performance and optimize user experience.
  • Functional Cookies: User authentication cookies, session cookies, language preference cookies, shopping cart cookies, form autofill cookies, user interface customization cookies, notification cookies, media player cookies, load balancing cookies, time zone cookies, user experience improvement cookies, device compatibility cookies, and others.
  • Targeting or Advertising Cookies: Social media marketing cookies, third-party ad services cookies, remarketing cookies, Google Ads cookies, and others.

4. Do We Share Your Personal Information?

General Provisions

Cresco Cloud FZCO contractually prohibits its contractors, affiliates, vendors, and suppliers from disclosing any personal information received from Cresco Cloud FZCO, other than in accordance with this Privacy Notice. These third parties may include advertisers, providers of games, utilities, widgets, and a variety of other third-party applications accessible through the Sites. Cresco Cloud FZCO neither owns nor controls the third-party websites and applications accessible through the Sites.

Thus, this Privacy Notice does not apply to personal information provided to or gathered by the third parties that operate them. Before visiting a third party, or using a third-party application, whether by means of a link on the Sites, directly through the Sites or otherwise, and before providing any personal information to any such third party, users should inform themselves of the privacy policies and practices (if any) of the third party responsible for those Sites or applications, and should take those steps necessary to, in those users’ discretion, protect their privacy.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Sites. These companies may use information about your visits to the Sites that are contained in Cookies in order to provide advertisements about goods and services of interest to you.

Using a tool created by the Network Advertising Initiative, you can opt out of several third-party ad servers’ and networks’ Cookies simultaneously. If you would like more personal information about this practice and to know your choices about not having this personal information used by these companies, please follow these links: Network Advertising Opt-Out, Truste Preferences, or About Ads Choices.

Analytics

We may use third-party vendors, including Google, who use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past activity on the Sites, including Google Analytics for Display Advertising.

The personal information collected may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. If you do not want any personal information to be collected and used by Google Analytics, you can install an opt-out in your web browser: Google Analytics Opt-Out.

You can also opt out of Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings: Google Ads Settings.

Social Media

We may provide you the option to connect your account on the Sites to your account on some social networking sites for the purpose of logging in, uploading personal information, or enabling certain features on the Sites. When logging in using your social network credentials, we may collect the personal information you have made publicly available on the social networking site, such as your name, profile picture, username, gender, and more.

We will not send any of your account personal information to the connected social networking site without first disclosing that to you. Each social network may further allow you to set privacy controls around your personal information on their system.

We may use hyperlinks on the Sites which will redirect you to a social network if you click on the respective link. However, when you click on a social plug-in, such as Facebook’s "Like" button or Twitter’s "Tweet" button, that particular social network’s plugin will be activated and your browser will directly connect to that provider’s servers.

If you do not use these buttons, none of your data will be sent to the respective social network’s plugin providers. To illustrate this further, imagine the scenario where you click on Facebook’s "Like" button on the Sites. Facebook will receive your IP address, the browser version and screen resolution, and the operating system of the device you have used to access the Sites. Settings regarding privacy protection can be found on the websites of these social networks and are not within our control.

Third-Party Service Providers

We may share your personal information, which may include your name and contact information (including email address), with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, supporting the Sites’ functionality, and supporting contests, sweepstakes, surveys, and other features offered through the Sites.

We may also share your name, contact personal information, and credit card personal information with our authorized service providers who process credit card payments. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such personal information for any other purpose. You can contact us to receive our current list of providers.

If you have opted in to receiving marketing communication from us, then Cresco Cloud FZCO may provide your personal information to third parties, with your consent, so that those third parties may directly contact you about additional products and services. To cease having your personal information used for marketing communication purposes, you can:

5. Mobile Device Additional Terms

  • Mobile Device: If you use a mobile device to access the Sites or download any of our applications, we may collect device personal information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address.
  • Geo-Location Personal Information: Unless we have received your prior consent, we do not access or track any location-based personal information from your mobile device at any time while downloading or using our mobile application or our services. However, it may be possible for Cresco Cloud FZCO to determine from an IP address the geographic location of your point of connectivity, in which case we may gather and use such general location data.
  • Push Notifications: We send you push notifications if you choose to receive them, letting you know when someone has sent you a message or for other service-related matters. If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.
  • Mobile Analytics: We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record personal information, such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the personal information we store within the analytics software to any personal information you submit within the mobile application.

6. Security

We take the security of your personal information seriously and use reasonable electronic, personnel, and physical measures to protect it from loss, theft, alteration, or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your personal information. We are not responsible for third-party circumvention of any privacy settings or security measures.

We are dedicated to protecting all personal information on the Sites as is necessary. However, you are responsible for maintaining the confidentiality of your personal information by keeping your password and computer/mobile device access confidential. If you have an account with Cresco Cloud FZCO and believe someone has gained unauthorized access to it, please change your password as soon as possible. If you lose control of your account, you should notify us immediately.

7. Privacy Rights - EU Users

If you reside in the European Union (EU), United Kingdom (UK), Switzerland, Norway, Liechtenstein, or Iceland, you have certain data protection rights under your local laws. These rights may include:

  • The right to request access and obtain a copy of your personal information.
  • The right to request edits or erasure of your personal information.
  • The right to limit the processing of your personal information.
  • The right to data portability (if applicable).
  • The right to object to the processing of your personal information.

If Cresco Cloud FZCO relies on your consent to process your personal information, you have the right to withdraw your consent at any time. However, please note that this will not alter the validity of the processing before its withdrawal.

If you wish to exercise any of the mentioned rights, please contact us by email at [email protected], or by referring to the contact details at the bottom of this Privacy Notice. Cresco Cloud FZCO has 30 days to respond to your request.

If you are not satisfied with Cresco Cloud FZCO's handling of your privacy concerns, please note that you have the right to complain to your local data protection supervisory authority. If you have any questions or comments about your privacy rights, you may email us at [email protected].

8. Privacy Rights

Cresco Cloud FZCO has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Cresco Cloud FZCO will not sell personal information in the future belonging to Sites' visitors, users, and other consumers.

If you are under 18 years of age: If you have registered an account with Cresco Cloud FZCO, you have the right to request the removal of unwanted personal information that you publicly post on our Sites. To request the removal of such information, please contact us using the contact information provided below. Make sure to include your account's email address and a statement that you reside in California.

9. Children

The Children's Online Privacy Protection Act ("COPPA") protects the online privacy of children under 13 years of age. We do not knowingly collect or maintain personal information from anyone under the age of 13, unless or except as permitted by law. Any person who provides personal information through the Sites represents to us that he or she is 13 years of age or older.

If we learn that personal information has been collected from a user under 13 years of age on or through the Sites, then we will take the appropriate steps to cause this personal information to be deleted. If you are the parent or legal guardian of a child under 13 who has become a member of the Sites or has otherwise transferred personal information to the Sites, please contact Cresco Cloud FZCO using our contact information below to have that child's account terminated and personal information deleted.

10. Do-Not-Track Notice

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Because there is not yet a common understanding of how to interpret the DNT signal, the Sites currently do not respond to DNT browser signals or mechanisms.

11. Governing Law

Disputes over privacy issues contained in this Privacy Notice will be governed by the law of the Commonwealth of Pennsylvania. You also agree to abide by any limitation on damages contained in our Terms of Use or other agreements that we have with you.

12. Privacy Notice Changes

Cresco Cloud FZCO may, in its sole discretion, change this Privacy Notice from time to time. Any and all changes to Cresco Cloud FZCO’s Privacy Notice will be reflected on this page, and the date of the new version will be stated at the top of this Privacy Notice. Unless stated otherwise, our current Privacy Notice applies to all personal information that we have about you and your account. Users should regularly check this page for any changes to this Privacy Notice.

Cresco Cloud FZCO will always post new versions of the Privacy Notice on the Sites. However, Cresco Cloud FZCO may, as determined in its discretion, decide to notify users of changes made to this Privacy Notice via email or otherwise. Accordingly, it is important that users always maintain and update their contact personal information.

13. Contact

If you have any questions regarding our Privacy Notice, please contact us at:

Cresco Cloud FZCO is operated under license no. 54131
Cresco Cloud FZCO
Business address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: [email protected]